Refund policy
At Relief Touch, we take pride in the premium craftsmanship and high-performance engineering of our bionic massagers. Every single device undergoes a rigorous electronic quality control assessment before departing our fulfillment centers.
Due to our automated international logistics and the provision of complimentary worldwide shipping, we operate under a strict No-Return Policy:
- All Sales Are Final: We do not accept returns, exchanges, or refunds under any circumstances for reasons such as change of mind, personal preferences, or buyer's remorse. Once an order is confirmed, the sale is final.
- Exclusive Exception for Defective or Damaged Goods: The sole exception to our final sale policy is if your Relief Touch N7 device arrives physically damaged, functionally defective, or experiences a mechanical failure within 30 days of delivery.
- 100% Full Refund Policy (No Return Required): If your device is verified as defective, we will issue a 100% Full Refund directly to your original payment method. You are not required to ship the product back to our overseas warehouse—you may retain the item.
- Verification Process: To initiate a defect claim, please contact our support team via email with your order number and clear photographic or video evidence demonstrating the technical issue. Upon immediate verification by our QA team, your full refund will be processed.
⚠️ Crucial Notice on Order Cancellations:
- Automated Logistics Queue: Once an order is submitted, it is immediately processed by our automated system and dispatched into the international airline logistics queue within 12 hours. Consequently, orders cannot be canceled, amended, or modified under any circumstances post-purchase.
Customer Support:
If you experience any issues with your order or have any questions, please contact our dedicated support team directly at support@relieftouch1.com. We are here to help!