Shipping policy

Shipping & Delivery Policy

At Relief Touch, we believe in 100% operational transparency and an uncompromising commitment to quality. To ensure that every customer receives a flawless, high-performance bionic massager, every single unit undergoes a strict electronic quality control inspection and multi-point functional assessment before departing our global fulfillment hubs.

1. Order Processing & Verification Timeline

  • Standard Processing Window: All orders require 2–4 business days to process. This mandatory window allows our quality assurance team to securely verify your payment, clear fraud prevention protocols, conduct physical and electronic testing on the device nodes, and complete premium transit packaging.

  • Dispatch Notification: Once processing is complete, your order enters the international logistics queue, and a tracking confirmation will be automatically generated.

2. Estimated Shipping & Delivery Windows

We are proud to offer Complimentary Worldwide Secured Shipping on all orders. Please note that transit times begin immediately after the 2–4 business day processing window concludes.

  • United States & United Kingdom: 8–14 business days

  • Canada & Australia: 10–15 business days

  • European Union: 9–14 business days

  • Rest of the World: 12–20 business days

3. Live Transit Tracking & Transparency

  • Automated Tracking Dispatch: Within 48 hours of dispatch, a live tracking link and unique identifier will be automatically transmitted to your email.

  • Real-Time Monitoring: Customers can monitor their package location live from our specialized international facilities directly to their designated doorstep.

4. Mandatory Regulatory & Customs Notice

  • Lithium-Ion Battery Compliance: Because the Relief Touch N7 is equipped with a premium, high-capacity lithium-ion battery, it is legally classified under international aviation regulations as sensitive electronic cargo.

  • Customs Clearance Protocols: To ensure safe and fully legal transport, every package must pass through specialized electronic customs clearance. This safety protocol is mandatory for airline safety but can occasionally introduce an administrative delay of 2–3 business days to the delivery window. We maintain strict honesty regarding these regulatory steps to manage expectations responsibly.

Frequently Asked Questions (Shipping FAQ)

Q1: Can I cancel or modify my shipping address after completing my purchase? A: No. Due to our automated high-speed logistics queue, once an order is submitted, the data is immediately processed by our fulfillment software and transmitted to the airline cargo system within 12 hours. Orders cannot be canceled, redirected, or modified under any circumstances post-purchase.

Q2: Will I have to pay any import duties or customs fees? A: In the vast majority of cases, packages pass through customs without additional fees. However, any local import duties, taxes, or localized customs clearance fees imposed at the destination country are the sole legal responsibility of the customer.

Q3: What if my tracking number shows no movement? A: Tracking numbers typically take 2–3 business days to sync on global networks. If your package is in transcontinental transport, status may not update until it lands and is scanned at the destination sorting hub. This is standard behavior.

Q4: My package is delayed past the estimated window. What is the protocol? A: While over 95% of our shipments arrive within the stated windows, rare delays can occur due to extreme weather or peak volumes. If your package has not arrived within 5 business days past the maximum timeframe, please contact our support team for an immediate trace.

📩 Need Assistance? Reach out to our dedicated support team at support@relieftouch1.com. All inquiries are reviewed and answered by an internal agent within 24–48 business hours.